We are pleased to offer a 30 Day Hassle-Free Return Policy that starts on the day you receive your order. If you are dissatisfied with your purchase for any reason, you can return it to our warehouse for a refund within 30 days of delivery in the original condition and packaging.
Requirements for a Full Refund
* Items must be in new and unused condition.
* Items must be returned with all of their original packaging and accessories.
* Items must be shipped back to us fully insured using a trackable shipping method at your expense.
* Items must not be assembled or modified in any way.
* Items must include a return authorization number provided by Orlando Furniture Market.
Fees and Deductions
A return shipping cost estimated at $1.50 per pound will be deducted off your refund if:
* You choose to have Orlando Furniture Market pick up your return from your residence or delivered address.
* You refuse delivery for any reason without consent from Orlando Furniture Market.
* You refuse an entire shipment because only a part of an item is damaged.
* The delivery address you provided was invalid and the order could not be delivered.
* You choose to cancel your order and it is past the cancellation timeframe.
* If an item does not fit in your home and/or through your door.
* If you only return part of an order that included a package discount, the package discount will be void and you will be credited less the amount of the discount.
* If parts or accessories are missing from the original packaging, a fee will be deducted from your refund.
* *Remote delivery locations may be subject to additional charges.
Items That Can Not Be Returned
* Items marked "Final Sale" or "Special Order"
* Items that have already been assembled (unless written exception is provided by Orlando Furniture Market)
* Mattresses, Bedding and linens are also non-refundable and cannot be exchanged.
You may initiate a return or exchange online, by phone or Live Chat.
* Tips to Avoid a Return
Prior to placing your order please make sure that the item you are ordering will fit through your door and in the space where it will go. If it doesn't the delivery company may have to leave the product right outside your door, on a porch or in a garage.
If your item arrives with minor or cosmetic damages due to shipping, don't worry. We can attempt to replace the damaged parts on the product so you can avoid returning it.
To make sure you receive your order as quick as possible, we process all orders the moment they come in. For this reason orders may only be canceled within 24 hours of placement without incurring any fees.
* Orders canceled after 24 hours may be subject to a restocking/return shipping fee at an estimated $1.50 per pound.
* If you cancel, return, or exchange only part of an order that included a package discount, you will forfeit your package discount and be credited less the amount of the discount.
* If there are backordered products on your order and you choose to wait for the backordered products to become available, we will make payment to the manufacturer to ensure that the products are reserved for you when they become available and not sold to anyone else. Your order will be considered a "special order" and therefore can not be canceled.
* An adult must be present to accept and sign for delivery of your new furniture.
* All deliveries are fully insured from the time it leaves our warehouse until arrival at your home.
* All items must be inspected for damage at the time of delivery. All damage must be notated on the delivery reciept / bill of lading.
* Delivery insurance will only cover issues that are noted on the delivery receipt / bill of lading. Orlando Furniture Market, nor the shipping carrier, will be held liable for any issues not noted accordingly.
* Regardless of damage, defect, missing or incorrect item, all items on the order must be accepted and signed for unless otherwise directed by Orlando Furniture Market so that we may resolve the issue.
* It is required that you take photos of any damage that you notice as proof.
* Make sure your floors and walls are covered / protected prior to delivery as Orlando Furniture Market nor the carrier will be held liable for damage to your personal property.
* Missed delivery appointments may be subject to a delivery attempt fee at an estimated $0.75* per lb.
* Should you need to reschedule your delivery, please notify us at least two days prior to the scheduled delivery date in order to avoid a rescheduling fee.
*Our customer service department must be notified of any damages within 24 hours of delivery*
Product Image and Specification Disclaimer
We work closely with our vendors and try to be 100% certain of all product colors, dimensions, and measurements, however specifications on our site may not be correct as the manufacturer can change them at any time without notice. Images may look different from the actual item in terms of color due to the lighting during photo shooting or your monitors display. We have made every effort to display, as accurately as possible, any questions related to color, dimensions or specifications must be discussed prior to placing your order, if not fully addressed Orlando Furniture Market will not be held responsible. If there is anything you are unclear about ask one of our sales associates, If you're ever unsure about something during your buying process, do not hesitate to call us!